The Role
Position Overview
- Provide technical support for the software package(s) developed by the company, and its supporting technologies.
- Utilizing problem solving skills and experience in analysis across a range of technologies such as Linux, JAVA, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX
- Assist to maintain technical documentation, FAQs and knowledge bases.
- Work within defined standards and procedures to ensure security and integrity of data and systems are maintained, and participate in constant improvement of those standards.
- Provide technical skills, innovation and ideas around all of the technologies that the Operations team supports.
- Working closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues
- Deploying, maintaining, improving and monitoring high load web applications
- Being effective, responsive and methodical in a production setting Providing a high level of communication and participating in client support directly




- “Hands on” participation with the operations team in the support of client facing systems.
- Assist in the training of other team members as appropriate.
- Effectively advocate and communicate for the team.
- Be an advocate for the applications and technologies supported and represent their best interests.

Primary Objectives and Responsibilities
List Separate Categories of Responsibilities
- Support the applications by working through assigned issues.
- Prioritize and respond to all issues with a sense of urgency.
- Understand, in depth, the technical aspects of the supporting systems including hardware and network.
- Responsive application troubleshooting using log analysis, SQL Server analysis and OS debugging on Linux and Windows
- Problem solving complex issues by collaboration and effective research.
- Support the Hosted environment including supporting technologies such as VMWare, Java, Apache, Tomcat, Oracle, MSSQL, Linux.
- Help manage and

📌 Tech Lead (Hyderabad)
🏢 Evotix
📍 Hyderabad