Talent Suite Job

Top Hiring Companies

Join the Jindal Fine Industries team as a Full Time Quality Management on Erekrut, specializing in Quality Management in the E-Commerce industry. We are seeking talented individuals with a passion for Quality & Testing and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Job Title: Quality Manager – E-commerce / D2C (Baby & Toys) – Kidsmate

Location: Ludhiana

Salary: Up to ₹4,80,000 per annum (based on experience & skills)

Industry Type: Toys & Baby

Role Summary

We are looking for a Quality Manager who will take complete ownership of product quality, customer feedback, and issue resolution across our D2C and online marketplaces.

The ideal person is hands-on, detail-oriented, and has experience in baby products / kids toys / infant care categories.

Key Responsibilities

1) Customer Review & Feedback Monitoring
- Daily track reviews/ratings
- Identify repeated complaints like:
- Breakage, missing parts, smell, colour mismatch,



size issues, packaging damage, safety concerns

2) Quality Issue Investigation + Root Cause
- Do sampling checks from stock
- Coordinate with production/vendor to fix recurring quality gaps
- Make CAPA (Corrective & Preventive Action) plan and track closure

3) Resolution & Closure (Super Key)
- Handle online escalations and coordinate with:
- Customer support / operations / warehouse / suppliers
- Ensure:
- Replacement/refund cases are closed smoothly
- Defect stock is blocked/isolated immediately

4) Vendor & Incoming Quality Checks
- Incoming inspection checklist
- Packaging/printing/label accuracy checks
- Ensure products meet baby safety and durability standards

5) Reporting & Dashboards
- Weekly report on:
- Top 5 recurring issues
- Return reasons trend
- Review rating improvement plan
- Vendor performance & defect %

Required Skills / Experience
- 2–5 years’ experience in Qualit

📌 Quality Management (Ludhiana)
🏢 Jindal Fine Industries
📍 Ludhiana