Key Responsibilities
- Own analytics for AI-powered products such as conversational bots, LLM-based features, service automation journeys, tagging systems, and customer AI experiences.
- Define, track, and improve key product metrics including adoption, engagement, containment, resolution rate, escalation rate, fallback rate, user satisfaction, journey completion, and repeat interactions.
- Write advanced SQL queries to analyze large-scale product, customer, event, bot, and interaction-level datasets.
- Build robust data models and reusable analytical datasets to support dashboards, reporting, experimentation, and product deep dives.
- Use Python for exploratory analysis, automation, data validation, statistical analysis, and conversation/text-level analysis.
- Analyze conversational journeys to identify user intent patterns, unresolved queries, drop-offs, fallback behavior, escalation drivers, tagging gaps, and customer pain points.
- Conduct deep-dive analyses to explain KPI movements, product performance changes, customer behavior trends, and business impact.




- Design and maintain dashboards and reports using BI tools such as Metabase, Tableau, Power BI, Looker, or similar platforms.
- Partner with Product, Engineering, Data, Design, and Business teams to convert business questions into analytical frameworks and measurable outcomes.
- Support experimentation and impact measurement for AI product features, chatbot flows, tagging improvements, and LLM-powered capabilities.
- Present insights through clear storytelling, visualizations, and structured recommendations for both technical and non-technical stakeholders.
- Contribute to analytics best practices, KPI definitions, metric documentation, dashboard standards, and data quality frameworks.
- Mentor junior analysts and support the team in building robust analytical problem-solving capabilities.

Required Skills and Qualifications
- 4–5+ years of relevant experience in data analytics, product analytics, business

📌 Senior Associate (Gurugram)
🏢 Deutsche Telekom Digital Labs
📍 Gurugram