We are looking for a passionate, engaging Service Delivery Lead to join our growing team.
This role will perform service delivery for all HR-Apps, governance of case management
and ensure end to end tracking.
Roles and responsibilities:
- Monitoring and managing help desk for HR-Applications and evaluate
performance & Tracking of Cases.
- Ensure customer service is timely and accurate on daily basis.
- Follow up with customers/stakeholders to identify areas of improvement
- Establish best practices through the entire Case and Process management
- Monitors Case Management periodically and provides assessment on
bottlenecks and solution to these for optimal service
• Set quality monitoring standards for delivery and operations and maintain
compliance from Ticketing Tool
- Cross training the teams on knowledge transfer across business functions
- Create & Review SOPs prepared to guide resolver groups for timely case
closure.
- Building strong relationships with teams and stakeholders to enable effective
dialogue exchange between departments
Requirements
Professionals Requirement:
- Bachelor’s /Master’s degree preferred
- 8 to 10 years of experience in SAP
- Strong ITIL & ITSM implementation experience
- Robust working experience on ServiceNow Suite.
- Ability to convert Business Reporting needs into Analytics model for data
visualization
- Experience in HRIT based case management a big-plus
Skill Set
No Record Found
📌 Service Delivery Manager (Pune)
🏢 TACITI CONSULTING
📍 Pune
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