Role Overview:
The OTC Analyst is responsible for independently managing cash collections, resolving complex customer disputes, and maintaining accurate accounts receivable balances for a defined portfolio of key customers. This position plays a critical role in the Order‑to‑Cash (OTC) cycle by ensuring timely collections, analyzing overdue items, driving effective dispute resolution, and partnering with internal and external stakeholders. Robust execution in this role supports cash flow stability, reduces financial risk, and strengthens customer relationships across Versigent’s EMEA operations.

Duties and Responsibilities:
1) Collections & Dispute Operations:
• Manage assigned customer accounts end‑to‑end, ensuring timely follow‑ups and effective resolution of open items.
• Work closely with Cash Application and Billing teams to maintain a holistic view of customer account activity.
• Prepare accurate cash collection forecasts, highlight risks, and escalate issues proactively.
• Review past‑due and current‑due items using HRC and initiate targeted collection actions.




• Secure and document “Promise to Pay” commitments in HRC.
• Communicate with customers via email, portals, and HRC to resolve payment issues, clarify invoice details, and negotiate next steps.
• Investigate overdue items and initiate actions to ensure collection of unpaid balances.
• Manage overdue receivables using the HRC Collections Workflow and support cycle‑time improvement.
• Monitor, track, and escalate broken promises in accordance with escalation protocols.
• Gather remittances from customers and provide necessary details to Cash Application.
• Support Cash Application in payment matching, clarifications, and reconciliation of customer accounts.
• Prepare key reports (past‑due aging, forecasting, collection notes) for team reviews and leadership updates.
• Identify and recommend opportunities for process improvements and improved customer account performance.
• Participate in customer calls

📌 OTC Analyst (Pune)
🏢 IND Versigent India Private
📍 Pune