Responsibilities & Key Deliverables
- Based in Dhaka office, liaise with Mahindra & Swaraj distributors to ensure proper service, warranty and spare parts support
- Lead local service team in Mahindra Bangladesh office to ensure smooth delivery of service to distributors and customers
- Report product issues from the market, assist collaborate with HO team to determine root cause and implement resolution in market, suggested by HO.
- Assist / guide distributors in Service & Parts Operations.
- Implement policies and procedures in distributor network.
- Map Skill Matrix and identify TNI and conduct training sessions to ensure dealer technicians /service advisors are trained.
- Implement warranty policy.
- Ensure receipt of timely product feedback from dealers.
- Ensure distributors get required support in terms of literature, tools, diagnostics, catalogues, capability building etc.
- Help distributors grow business through Service Marketing activities.

Responsibilities & Key Deliverables
- Visit fleet operators along with Distributor to instill confidence in our products and services.



Monitor & control, CSI, TAT & DSS for respective countries to ensure dealer/ distributor / customer satisfaction.
- Implement new initiatives in after sales / Service deliverables.
- Digitization scope & delivery in After Sales operation.
- Tender Support- Identifying & execution of after sales & initial startup activity like recommended part list, farmer kit, special tools kit, training aggregates - cut section, literatures, accessories.
- Recent product introduction, preparation of ‘Product Request Format’, discuss with product team. Hand hold sales team till new product launch.New launch Support in after sales deliverables.

Experience
- BE – not less than 4-5 yrs
- Diploma –6-8 yrs

In Service and Field Operations of Tractors Industry. International experience will be an added advantage

Desirable Experience
- Exposure to dealerships systems and processes with experience in implementi

📌 Manager - Customer Care (Bangladesh) (Mumbai)
🏢 Mahindra & Mahindra
📍 Mumbai