Description:

Job Title: ServiceNow Lead Developer – HAM

Role Summary:

Handle day to day Tasks, Incidents, and Remediation activities related to ServiceNow HAM.
• Ensure SLAs are consistently met for all HAM related tickets.
• Provide L2/L3 technical support for asset and inventory issues.
• Monitor and manage the dedicated HAM operations mailbox, responding to asset related queries within agreed timelines.
• Work closely with vendor partners to: Track devices , coordinate device return or correction, Ensure assets are updated accurately in ServiceNow
• Escalate vendor or operational issues to the HAM Manager when required.
• Maintain a complete, accurate, and up to date technology asset inventory in ServiceNow.
• Handle ASN (Advanced Shipping Notice) field updates and correct records when errors occur.
• Perform detailed analysis of asset data imports using Import Sets and Transform Maps.
• Execute full remediation activities for asset data discrepancies and failures.
• Ensure asset lifecycle stages are correctly maintained (procurement to retirement).




• Perform minor development and enhancement activities related to HAM.
• Work on user stories, defect fixes, and configuration changes.
• Support configuration changes without impacting production stability.
• Identify recurring issues and support root cause analysis (RCA).
• Ensure asset normalization and data consistency standards are followed.
• Support audit and compliance activities related to HAM data.
• Document solutions and create/update knowledge articles as required.

Additional Details
- ECMS REQ ID : 275097Y26
- Project Location 1 : KRNK | Bengaluru
- Project Location 2 : MAH | PUNE
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : [email protected]
- Relevant Experience : 6-10
- Mandatory skills : Handle day to day Tasks, Incidents, and Remediation activities related to ServiceNow HAM.• Ensu...re SLAs are consistently met for all HAM related tickets.• Provid

📌 275097_Servicenow Lead Developer Hardware Asset Management (Bengaluru)
🏢 Trigent Software
📍 Bengaluru