Description
Job Description – D365 CE (MSS) Consultant

Responsibilities
Role Overview
We are seeking a Microsoft Dynamics 365 Customer Engagement Senior Associate Consultant to support and enhance business-critical Marketing, Sales and Customer Service solutions within an Application Managed Services setting. The role will independently manage functional incidents, service requests and minor enhancements, contribute to problem management and release activities, and coordinate with business users and distributed technical teams. The ideal candidate combines solid Dynamics 365 CE and Microsoft Power Platform expertise with a service-oriented mindset, sound judgement and the ability to take end-to-end ownership of assigned work while escalating architectural or high-risk decisions appropriately.
Key Responsibilities
- Provide Level 1 & 2 functional support for Dynamics 365 CE applications across Marketing, Sales and Customer Service, and coordinate escalation of complex defects to specialist teams.
- Own assigned incidents and service requests from triage through resolution,



ensuring accurate diagnosis, timely stakeholder communication and compliance with agreed service levels.
- Investigate recurring issues, contribute to root-cause analysis and problem records, and recommend preventive or permanent corrective actions.
- Configure and enhance model-driven apps, Dataverse tables, forms, views, dashboards, business rules, queues, routing, security roles and Power Automate flows.
- Engage business stakeholders to clarify requirements, analyze process impacts and prepare user stories, functional specifications and acceptance criteria for small-to-medium enhancements.
- Assess solution options, dependencies and risks, and collaborate with developers, integration teams and senior consultants to deliver supportable changes.
- Lead functional testing for assigned changes, including test planning, system and regression testing, defect triage, evidence capture and user acc

📌 CE (Bengaluru)
🏢 BSR
📍 Bengaluru