Job Description

The Opportunity
· Join a global healthcare biopharma company and provide hands-on technical support for the broad portfolio of applications used across Maintenance, Engineering, Asset Reliability, Manufacturing Site Operations, and Workplace, Health & Safety.
· Build practical experience across enterprise software support, system upgrades, software lifecycle delivery, SDLC, GMP/GxP compliance, cybersecurity, data, integrations, and product operations.
· Work with Product Managers, Solution Architects, business users, manufacturing sites, Quality, Cybersecurity, infrastructure teams, vendors, and managed service providers.
· Develop transferable technical and product knowledge while contributing to reliable, compliant, secure, and user-focused EHS services.

Role Overview

We are hiring a Technical Support Analyst to provide day-to-day technical support and lifecycle delivery assistance across the Line. The primary responsibility is to help maintain the availability, reliability, security, compliance,



and performance of a wide range of commercial off-the-shelf, SaaS, cloud-hosted, vendor-managed, and enterprise applications.
The analyst will troubleshoot & resolve issues reported by end users, perform approved application administration and configuration, execute hands-on upgrade and release activities, maintain SDLC documentation and compliance, support testing and validation, monitor service health, and coordinate with vendors when issues require deeper Level 3 expertise. Work will be performed within established procedures, architecture standards, product priorities, and change-control processes, with coaching and technical direction available for complex or high-risk activities.
The successful candidate is not expected to be an expert in every application upon hire. The role is designed for individuals who can quickly learn multiple platforms, understand business processes, and progressively expand their support responsibilities across the prod

📌 Specialist, Technical Support Analyst(EHS) (Mindspace)
🏢 Msd
📍 Mindspace