Role: Product Management
Location: Gurugram
About the Function
The Product Management
function at MakeMyTrip sits at the core of how we build, scale, and reimagine
travel. By bringing together technology, data, design, and business insight, it
creates seamless experiences for millions of travelers across discovery, personalization,
payments, and loyalty.
Our PM teams act as mini-CEOs
— shaping strategy, translating insights into impact, and pushing the
boundaries of travel tech to make MMT a truly product-first organization.
Within
this, myBiz — MakeMyTrip's comprehensive business travel suite — is
redefining how organizations manage corporate travel end to end. The
Post Sales charter focuses on everything that happens after a booking
is made: servicing, support, modifications, and issue resolution,
ensuring corporate travelers and travel admins get a quick, reliable, and
delightful experience at every step.

About the Role
The Product Manager role
for myBiz Post Sales is centered around building high-impact, AI-led




solutions that transform how corporate travelers are serviced after booking.
The incumbent will own the Voice Bot and conversational AI experience within
the post-sales journey — driving automation, deflection, and quality across
customer interactions.
A core focus of this role
is leveraging AI to power the Voice Bot,
systematically measuring and improving its quality through evaluation
frameworks (Evals) and customer frustration scoring, and continuously expanding
the range of use cases the bot can resolve autonomously. A key success metric
is measuring actual agent handoff and consistently reducing it through smarter,
higher-quality automation.
This role demands a strong
product mindset, comfort with AI/ML-driven products and data, and close
collaboration with business, tech, design, and analytics teams. The Product
Manager will be expected to deeply understand post-sales pain points, prioritize
impactful initiatives, and deliver outcomes that improve c

📌 Associate Product Manager (Gurugram)
🏢 the function
📍 Gurugram