Are you interested in supporting our customer’s needs and resolving their issues?
Would you like to be part of a team-oriented and supportive team?
About the Business
LexisNexis Risk Solutions is a leading provider of innovative solutions for significant risk data analytics challenges. We are a forward thinking, progressive organization that provides tracing and data cleansing solutions, in addition, deliver critical and decisive processes for identity verification and compliance due diligence. LexisNexis is part of RELX Group plc, a world-leading provider of information solutions for professional customers. Our products are continually evolving, and that’s where you can help. At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk, and prevent money laundering and terrorist financing. Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk. Innovative technology and information solutions allow us to achieve these goals.
That is why here, you will have the freedom to drive change, the trust to find your path, and the space to explore more.
https://risk.lexisnexis.com/
About the Team
The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with an excellent first impression of doing business with us. The team own the SLAs around incidents; meaning issues must be ticketed, investigated and, where necessary, escalated following those timeframes. We are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working. Culture is extremely important to us, we value trust, empowerment, and support; the successful candidate will benefit from these within