Meet the Team
Join Cisco’s Commerce Operations – Central Operations team, supporting global Partner Business Services and commerce operations. The team drives operational excellence across end-to-end commerce processes, partnering with global teams to simplify processes, improve productivity, strengthen data quality, and deliver a seamless experience for customers, partners, and internal stakeholders.
As part of this team, you will contribute to global process management and regional delivery while driving process improvements, automation, analytics, and AI-enabled solutions across commerce operations.

Your Impact
As a Global Process & Delivery Analyst, you will combine operational delivery and global process management responsibilities. You will leverage your domain expertise, analytical skills, and business knowledge to resolve complex issues, manage escalations, improve operational efficiency, and drive process simplification.
You will support end-to-end commerce transactions and ensure effective case management, prioritization, escalation, and resolution.



You will analyze operational data to identify trends, gaps, and opportunities for improvement while maintaining data quality, compliance, and a robust customer and partner experience.
You will also identify and implement opportunities for automation, AI, and digital transformation, translating business challenges into actionable solutions that improve productivity, reduce friction, and enable scalable operations.
Who You’ll Work With
You will collaborate closely with Global Domain Owners, Partner Business Services teams, Commerce Operations, Partner teams, Vendor Management, Global Delivery Centers, regional and theatre teams, and cross-functional business stakeholders.
You will also partner with vendor teams to ensure effective service delivery, timely case resolution, performance management, and continuous alignment with evolving processes, policies, and business requirements.

What You’ll Do
You will bring

📌 Client Operations Process (Bengaluru)
🏢 Cisco
📍 Bengaluru