Reports To: Sakshi Jadhav |
Location: Head Office |
1: Job Purpose Statement (Summarise in one/two statements why this job |
exists, and the contribution makes to the overall business of the company).|
Telecalling Agent and Auditor for conducting Video KYC for our leasing |
process for B2C line of business. |
2: Duties & Responsibilities (List in the order of importance the duties & |
responsibilities of this job) |
Attend to required number of customer video KYC requests initiated by the |
location sales team members. |
Coordinate with the internal stakeholders as and when required. |
Adherence to Information Security norms & quality process norms. |
Make sure to meet SLA, KPI, regulatory and compliance requirements. |
3: Organisational Relationship (Provide an organisational chart which |
illustrates the organisational structure above and below this position). |
Sr Manager |
Assistant |
4:
Key Challenges (List the key tasks performed to support the main |
objectives of the position). |
Understand the companies KYC requirements when completing documentation |
inclusive of Customer Identification Program. |
Handling and maintenance of confidential client documentation |
Compliant with all internal procedures |
5: Decision Making Authority (Describes the type of decisions made alone, |
those on which the manager must be consulted, those referred to a higher |
level, and job procedures to be followed). |
Authority to Approve / Reject/ Hold the VKYC of a customer. |
Re-initiate the VKYC basis discussion with the customer. |
6: Job Requirements (Describe the educational requirements, suggested year|
and type of experience, nature and extent of skills/abilities required for|
the desired position). |
Skills and Knowledge |Competencies |
Pro