Description
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com

Requirements
About the Role:
● The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
● The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
A.



Core Operations
● Ensure availability of trained & certified technicians as per guidelines.
● Coach technicians to improve service quality, retention, and SOP compliance.
● Conduct daily stand-up meetings; communicate safety & job-specific instructions.
● Ensure availability of tools, materials, and proper stock management as per SOP.
● Monitor SCP usage, troubleshoot issues, and provide refresher training.
● Ensure Partner Kit & in office documentation are contractually compliant.
● Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target
● Maintain grooming standards and service quality of assigned technicians.
● Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
● Approve technician conveyance; ensure STT and route plan adherence.
● Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approve

📌 Field Operations Executive (Thoraipakkam)
🏢 Rentokil Initial
📍 Thoraipakkam