Description
Job Description – Program Manager / Business Analyst
Location: Mumbai
Industry: Healthcare / Hospitals
Experience: 4–8 years
Employment Type: Full-time
About the Role
We are looking for a Program Manager / Business Analyst to support the hospital's Mumbai operations through structured program management, business analysis, performance tracking, and cross-functional coordination.
The role will work closely with leadership and functional teams to identify operational gaps, analyze business performance, improve processes, and drive strategic initiatives.
Key Responsibilities
- Work closely with hospital leadership to drive key operational and business initiatives.
- Track progress of strategic programs and ensure timely execution.
- Analyze hospital performance across key operational and business metrics.
- Prepare dashboards, MIS, and management reports for leadership review.
- Analyze revenue, patient volumes, occupancy, collections, referral trends, and other relevant KPIs.
- Identify operational gaps and opportunities for process improvement.




- Conduct data analysis and convert business data into actionable insights.
- Coordinate with clinical, operations, finance, HR, TPA, marketing, and other teams for cross-functional initiatives.
- Define project timelines, milestones, owners, and deliverables.
- Track action items and ensure closure within agreed timelines.
- Support implementation of current processes, systems, and operational initiatives.
- Develop SOPs, process maps, trackers, and business review formats where required.
- Conduct periodic performance reviews and highlight deviations from targets.
- Support leadership in decision-making through data-backed analysis.
- Identify risks, dependencies, and bottlenecks and proactively escalate them.
- Drive continuous improvement initiatives across hospital operations.

Key Skills
- Strong analytical and problem-solving skills.
- Excellent Excel and data analysis skills.
- Experience in preparing MIS, dash

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