Description
Job Purpose
Implement tech roadmap for all IBG locations while working closely with various technology teams, business stakeholders and vendor partners.
Delivery Management
- Manage and provide front-to-back support in terms of creation, delivery & maintenance of overall IT workplace for the branch across infrastructure, networking, connectivity, IT & Cyber security, day to day issue resolutions, proactive stakeholder management.
- Accountable for aggregate plan, delivery, processes, and controls in support of IT facilities, IT administration to meet /exceed demands of the Bank’s business, internal – external customers, regulators.
- Ensure seamless delivery of all regulatory, digitization and business augmentation, Technology related projects and initiatives at the Branch.
- Own Technology delivery within agreed time and budgets.
- Effective management of all regulatory submissions and regulatory web portals like Daksh, E-Brc.
- Provide PC based software support to the India Branch Personnel ensuring timely service to ensure smooth operations.




- Ensure that a maintenance agreement is in place for all computer hardware and software.
- Ensure CCTV’s, Server rooms and allied software & hardware are kept secure, updated and managed via proper contracting with Vendors as per Bank policies.
- Ensure governance of the processes and the proposed solutions are in line with Bank and Technology policy framework.
- In support of the Branch activities and to the end users provide secured physical facilities, its upkeep, general administration

Mumbai Audits:
- Lead Mumbai on all Internal/External and Central Bank related ensuring there are no unsatisfactory results.
- Remediate findings from Audit in a timely manner and ensure closure of issue assurance with Audit teams as per the agreed action plan.

Branch Modernization & Shifting:
- Lead the projects to upgrade end of life software, applications and ensure these are adhering to Info Sec policies.
- Lead Branch

📌 AVP Technology.India (Mumbai)
🏢 Mashreq Bank
📍 Mumbai