JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a recent industry, join our team as we help shape a brighter way forward.
Sr. Helpdesk Executive
Ground Transport Operations
What this job involves
Delivery of Client Satisfaction
- Receiving calls and providing right information to the employee based on the query
- Replying to the mail as per the employees query
- Live tracking of trips ( inbound /Out bond)
- Accommodating Adhoc/unregister request and maintaining report
- Responding to the APP negative feedback by sending first mailer and follow up with closer
- Updates to client on incidents, accidents, traffic and delay communication
- Assist medical request on high priority
- Cross check on vehicle deployment, sequence, and timings
- Live track on CC TV footage and communicating the team if any issue
- Vehicle tracking for sanitization
- Ensuring vehicle reaching first point on time
- undefined Achieving Safety aspects Tracking the Escort availability trips with female employee first pickup/last drop during night hoursMonitoring the all the vehicles trip closure through technology toolMonitoring and action on the live security dash board alerts likeDevice not reachable,Employee GEO fence violationvehicle over speeding,SOS alerts stoppagesingle women travelling aloneVehicle stoppageundefined
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- undefinedConsolidating the security dash board alerts with supporting documents ( Mails and call log )Preparing call logs on daily basis and consolidating the report on monthly basisPreparing No show report and sharing it to emp
📌 Senior Helpdesk Executive (Bengaluru)
🏢 JLL
📍 Bengaluru