Job Description – Service Management: [Position: Senior Officer] [Location: Chennai] Responsibilities: • Manage service requests and incidents, ensuring adherence to SLAs and resolving issues promptly. • Ensuring smooth delivery of service for all insourced operations. • Monitor service performance and identify areas for improvement, implementing proactive measures to enhance service delivery. • Work with respective service delivery section heads to resolve any issues in delivery. • Upgrade skills and knowledge about banking operations and project management to stay updated with industry standards. • Identify skill and knowledge gap within Service Management team and take steps to fill the gap through internal and external training programs. • Ensure that all corporate banking services comply with relevant regulations, policies, and security standards. • Analyze data to identify trends and make data-driven recommendation for service improvements.



• Develop and implement crisis management and recovery plans to ensure uninterrupted service delivery during unexpected disruptions. Minimum Qualification: • 10+ years of relevant experience in corporate service management. • Extensive experience in corporate banking or financial services with a track record of managing client relationships and service delivery. • Familiarity with banking regulations and compliance standards applicable to corporate banking services. • High proficiency in handling business operations and procedures • Excellent interpersonal and communication skills for building and maintaining client relationship. • Knowledge of risk management and compliance practices in banking. • Demonstrated ability to work effectively in a team and collaborate across various

📌 Service Manager (Chennai)
🏢 Mizuho Global Services
📍 Chennai