This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, P&T; Operations - Incident Management & Risk based in Canada.

As Director, P&T; Operations - Incident Management & Risk, you will shape the operating mechanisms that enable Product and Technology teams to respond effectively to incidents and manage technology risk.
You will bring consistency to incident management, vulnerability operations, risk visibility, and executive reporting across a complex technology organization.
Working closely with Engineering, Security, Product, Legal, Compliance, and executive leadership, you will connect information and action across organizational boundaries.
The role combines strategic leadership with hands-on operational improvement, requiring strong judgment and the ability to turn ambiguity into practical systems.
You will establish standards, metrics, reporting, and accountability mechanisms that help teams identify issues early and drive meaningful remediation.




You will also prepare leaders with explicit insights into material risks, trends, trade-offs, and decisions requiring intervention.
This is an opportunity to build a maturing function with significant influence over operational resilience, technology risk, and organizational readiness.

Accountabilities:

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Establish and continuously evolve a consistent Product & Technology incident management framework covering standards, roles, severity definitions, escalation paths, communications, and follow-through expectations.

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Bring together existing incident practices across teams, preserving effective approaches while improving consistency, visibility, and organizational coordination.

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Strengthen post-incident processes by ensuring actions have clear owners, remain tracked through completion, and result in systemic improvements.

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Partner with Engineering and Security leadership to improve incident preparedness, response effectiveness, and

📌 Director, P&T Operations (India)
🏢 Jobgether
📍 India