JOB DESCRIPTION FORM

Job Purpose Statement (Summarise in one/two statements why this job |
exists and the contribution makes to the overall business of the company). |

To source loan proposal for SME department, specifically for WC and Term |
Loans in assigned geography. |

2: Duties & Responsibilities ( List in the order of importance the duties &|
responsibilities of this job) |

Guide team to drive business growth in a Cluster |
Responsible for Cluster targets and portfolio |
Understand the Customer profile and suggest product development accordingly|
Perform marketing activities in their respective areas. |
Ensure smooth service to customer and complaint handling. |
Monitor the client relations and payment schedule. |
Develop and Maintain relationship with Manufacturers. |
Continuously upgrade oneself with market and competitor information. |
Maintain and manage cordial relationship with stake holders through client |
servicing. |
Monitor portfolio performance for their locations |
Cross – Sell other products |

3:



Organisational Relationship (Provide an organisational chart which |
illustrates the organisational structure above and below this position). |

ABH - SME |

Cluster Manager - SME |

4: Key Challenges (List the key tasks performed to support the main |
objectives of the position). |

The end-to end management of client pipe line require lot of coordination |
effort. |
The absence of support staff on field requires lot of manual effort in |
less value added activities. |

5: Decision Making Authority (Describes the type of decisions made alone, |
those on which the manager must be consulted, those referred to a higher |
level, and job procedures to be followed). |

Rejection of cases |
Evaluation of Financials of prospecting firms/customers. |
Recommending Institutional Tie-ups. |
Recommending Recent Product Design. |
Recommending Cases to Put up for appraisal. |

6: Job

📌 Cluster Manager (Faridabad)
🏢 Mahindra Finance NON IT
📍 Faridabad