Job Description

Job Purpose
The Business Continuity Operations Analyst is a dual-function role embedded within daily operations while owning the lifecycle of BC/DR planning, testing, and readiness. You will provide direct support to engineering, IT, and business teams to minimize disruption impact while simultaneously assisting with developing and maintaining the plans, assessments, and exercises that ensure ICE can sustain critical operations through any scenario.

This is a 24x7 workplace; the position may require weekend scheduling and shift flexibility.

Responsibilities

Operations & Incident Management
• Own incidents end-to-end: communication, escalation, follow-up, and root-cause analysis (RCA) documentation.
• Quickly assess incidents and provide management with well-conceived short- and long-term service restoration actions.
• Work with internal partners to communicate and address concerns across business units.
• Follow organizational practices for Incident Management; maintain accurate records in ServiceNow.

Business Continuity & Disaster Recovery




• Support the creation, documentation, and maintenance of Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies across assigned business segments.
• Assist in conducting Business Impact Analyses (BIA) and risk assessments to identify critical business functions, dependencies, and vulnerabilities.
• Coordinate and participate in regular BC/DR tests, tabletop exercises, and simulation drills; document results and track remediation actions.
• Maintain plan repositories, contact lists, and exercise records; prepare post-exercise reports and readiness summaries for stakeholders.
• Provide operational support during actual continuity events, including communications, escalation tracking, and incident documentation.

Training, Documentation & Awareness
• Assist in training employees on emergency response procedures, continuity protocols, and incident escalation paths.
• Prepare and maintain trouble

📌 Business Continuity Operations Analyst II (Hyderabad)
🏢 Intercontinental Exchange Holdings
📍 Hyderabad