Description:

Role Summary:
Looking for a highly experienced ServiceNow Architect with deep expertise in CMDB to design, implement, and govern enterprise-scale configuration management solutions aligned with CSDM and data governance standards.

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Mandatory Skills (CMDB-Focused):
- 10+ years of IT experience with minimum 7+ years in ServiceNow CMDB architecture
- Robust expertise in:
- ServiceNow CMDB & CSDM (Common Service Data Model) – end-to-end adoption
- CI class modeling, service modeling, and dependency mapping
- Proven experience in:
- Large-scale CMDB implementations / transformation programs
- CMDB data cleanup, normalization, and governance frameworks
- Deep hands-on expertise in:
- Identification & Reconciliation Engine (IRE)
- CI Identification rules, Data source precedence, reconciliation strategies
- Strong understanding of CMDB Data Quality Management:
- Completeness, correctness, compliance, duplication control
- CMDB health dashboards and KPIs
- Hands-on experience in:
- Discovery (horizontal & cloud discovery)



and Service Mapping
- Pattern-based discovery, troubleshooting discovery issues
- Experience in data ingestion & integrations:
- SCCM, Intune, AD, cloud platforms (AWS/Azure), third-party tools
- Data imports, transform maps, staging tables
- Advanced platform/development expertise:
- JavaScript, Glide API, Script Includes, Business Rules, ACLs
- Flow Designer, Data Policies, Scheduled Jobs
- Strong experience in:
- CMDB lifecycle governance (onboarding → maintenance → decommissioning)
- CSDM alignment across Business Applications, Services, and Infrastructure layers
- Good understanding of:
- ITIL (Configuration, Change, Incident, Problem)
- Enterprise data architecture and governance models

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Technical Responsibilities:
- Define and implement CMDB architecture aligned with CSDM standards
- Design CI models, service hierarchies, and dependency mapping across e

📌 275055_CMDB/EAM Architect (Bengaluru)
🏢 Trigent Software
📍 Bengaluru