Scope:

We are looking for an enthusiastic L1 Infra Engineer (8-10 years) to join our IT/Infrastructure team. (Immediate Joiners Preferred)
The ideal candidate should have a foundational understanding of IT infrastructure, networking, cloud computing (preferably Azure), databases, and server administration (Windows/Linux).
This role focuses on infrastructure monitoring, incident management, and L1 operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success.

Our current technical environment:
- Networking: Good understanding of Networking concepts
- Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis).
- Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access
- General: Strong troubleshooting, analytical, and communication skills.
- Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD
- Familiarity with ITIL processes (Incident, Problem, Change Management)




- Certifications like CCNA/MCSA/RHCSA preferred
- Willingness to learn and work in a 24x7 support workplace
- Hands-on L1 support experience in IT infrastructure

What you’ll do:
- Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.
- Track and resolve service alerts, ensuring timely updates in ticketing systems.
- Incident Management
- Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.
- Escalate issues to L2/L3 teams as required.
- Document incidents, root causes, and resolution steps for knowledge sharing.
- Server & Infrastructure Support
- Assist in administering Windows and Linux servers (user management, basic services, patching support).
- Support basic tasks in Active Directory, access management, and resource provisioning.
- Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).
- Assist i

📌 Sr. Support Engineer 2 (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore