Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role:
Presidio is seeking an Engineer, Managed Services Virtualization to join our team in a remote capacity. The Engineer is a team member responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The Engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video,



and email to ensure customer issues are resolved per contracted SLA’s while documenting all actions and communication in the ticketing system, ServiceNow.

Key Responsibilities:
- Troubleshoot client device and application issues via phone and remote access.
- Oversee the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects.
- Provide feedback to management on process improvements and areas of concern.
- Maintain excellent communication with NOC team on all tasks and projects. Communicate with customers, peers, team, and managers regarding incident and change management. Create and maintain good technical documentation.
- Provides emergency on-call support on a rotating schedule.
- Be available while on-shift through several different venues – Instant Messaging, phone, emails, and any current and acceptable methods of communication as deemed appropriate.
- Carry out testing of new features, and functionality as required and

📌 Senior Engineer Virtualisation (Chennai)
🏢 Chennai, INDIA
📍 Chennai