Location Details: Remote - India
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
The Remediation Support Analyst plays a key role in supporting website security customers by managing the incident response lifecycle. This includes identifying malware, containing and removing threats, restoring site functionality, and recommending prevention measures. The role focuses on website clean-ups and requires knowledge of PHP, CMS platforms, and how malicious code operates. Each customer interaction is an opportunity to resolve issues and build technical expertise.
What you'll get to do...
- Perform website clean-up and troubleshooting via support ticket
- Follow processes to identify and remove malware while delivering robust customer service
- Analyze code to detect malicious activity
- Contribute findings to improve automation and processes
- Support platforms including WordPress, Joomla, Drupal, and Magento
- Collaborate across teams to share security insights
Your experience should include...
- Ability to identify and decode complex, multi-step obfuscated malware
-
Experience writing PHP snippets and Shell scripts and able to read and interpret PHP and Java script
-
Experience with Windows web stack (IIS, SQL Server, ASP.NET)
-
Ability to read and write regular expressions (Regex)
-
Database management experience and using advanced command-line tools (e.g. process tracing, advanced search and replace)
-
Experience with cPanel/WHM or similar hosting control panels
-
Solid understanding of web security principles and malware threats
-
Experience troubleshooting websites across CMS platforms
-
Working knowledge of Linux/UNI
📌 Website Security Support (India)
🏢 GoDaddy
📍 India