Description
D365 HCM Functional Sr. Consultant - Assistant Manager

Responsibilities
The Prospect
As a Microsoft Dynamics 365 Human Capital Management (HCM) Senior Consultant within KPMG’s Managed Services practice, you will provide functional support, solution guidance, and continuous improvement across enterprise Dynamics 365 Human Resources solutions. You will work closely with HR process owners, business users, technical teams, and third-party providers to resolve incidents, deliver enhancements, support releases, and improve adoption. The role requires strong HCM domain knowledge, hands-on configuration experience, and the ability to translate business requirements into sustainable functional solutions.
Key Responsibilities
Functional Support & Client Collaboration
• Provide end-to-end functional support for Microsoft Dynamics 365 Human Resources/HCM within a Managed Services environment.
• Act as a senior functional point of contact for HR process owners and business users, providing clear guidance and timely issue resolution.
• Manage assigned incidents, service requests,



problems, changes, and minor enhancements in line with agreed SLAs and quality standards.
• Analyze complex functional issues, identify root causes, recommend solutions, and document preventive actions.
• Facilitate requirement-gathering workshops, assess business needs, prepare functional designs, and support solution validation.
• Configure and test HCM features, workflows, security roles, data entities, and integrations in accordance with approved designs.
• Coordinate with technical, integration, reporting, security, infrastructure, and third-party teams to deliver cohesive solutions.
• Support user acceptance testing, regression testing, release readiness, deployment activities, and post-release stabilization.
• Maintain functional specifications, configuration workbooks, operating procedures, knowledge articles, and support playbooks.
• Mentor junior consultants, review functional d

📌 HCM Functional Sr. Consultant (Bengaluru)
🏢 BSR
📍 Bengaluru