At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.
We offer a flexible, creative environment where your ideas matter and your career can thrive.
Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.

What you'll do

We are looking for a structured, analytical, and client-focused individual to join our global support team as a Technical Product Support Specialist. This role is open at multiple levels - from early-career engineers eager to develop their skills, to experienced professionals ready to take ownership of escalations.
In this role, you will take ownership of investigating, tracking, and resolving Tier 1 (L1) and Tier 2 (L2)



support issues for our international customers. Acting as the primary point of contact, this role requires a deep understanding of our support systems and underlying business concepts to ensure technical resolution and customer satisfaction.

Key Responsibilities:

Technical Support & Troubleshooting
- Serve as the primary point of contact for L1/L2 customer production support, efficiently handling fundamental and straightforward technical problems.
- Triage incoming tickets, resolve known issues or provide workarounds utilizing existing documentation, and guide customers through these materials.
- Perform log analysis, debugging, and performance monitoring to identify root causes.
- Determine and reproduce customer issues by analyzing symptoms and requesting necessary diagnostic information.
- Escalate complex or unresolved cases to L3/Tier 3 Support in accordance with standard operating procedures.

Customer Support Ope

📌 Technical Customer Support Specialist (Pune)
🏢 Friar Service India
📍 Pune