Opportunity

As a Customer Success Manager (Junior), your primary goal is to ensure that customers continue to actively use the platform after onboarding, achieve consistent value, and remain retained over time.

You will be responsible for managing a large portfolio of single-store customers, driving regular usage, identifying early signs of drop-offs, and ensuring customers continue to engage with the platform effectively.

This role goes beyond support. It involves proactively monitoring customer behavior, driving adoption, resolving usage gaps, and contributing to customer retention and long-term value realization.

Responsibilities

-
Be the primary point of contact for assigned customers after onboarding, ensuring a smooth transition from go-live to regular platform usage.

-
Drive consistent product usage by monitoring customer activity, following up regularly, and ensuring customers continue to use the platform effectively in their day-to-day operations.

-
Understand each customer’s basic business workflow and goals,



and ensure they are able to derive ongoing value from the platform.

-
Proactively identify early signs of risk such as low usage, reduced activity, or inactivity, and take necessary actions to re-engage customers.

-
Work closely with the Onboarding and Support teams to resolve customer issues quickly and ensure continuity in usage.

-
Ensure timely renewals by maintaining regular engagement with customers and addressing concerns before renewal cycles.

-
Identify easy upsell opportunities within your portfolio, such as additional features or modules, and coordinate with the relevant teams to drive conversions.

-
Capture customer feedback, recurring issues, and common feature requests, and share structured inputs with Product and Engineering teams.

-
Maintain accurate records of customer interactions, usage patterns, and follow-ups in internal systems.

-
Support initiatives to build customer advocacy by identifying satisfied customers for

📌 Customer Success Manager (Noida)
🏢 Dc Web services Private
📍 Noida