This position is on the Finance Product Operations team within TSG Finance Technology. The team serves as the operational backbone of Finance Technology, owning the day-to-day operational layer across the Finance Apps portfolio (including SAP, expense, treasury, financial planning, management reporting, and related tools). The Senior Analyst based in New Delhi plays a critical role in ensuring time zone coverage for ticket operations, providing consistent support to Finance Technology users across global business hours. The role works closely with other Finance Product Operations team members based in Boston and with the team manager based in Warsaw, as well as product managers and engineering teams across the US, India, and globally. Day-to-day responsibilities include triaging and resolving incoming tickets (L1 and L2), provisioning access, maintaining knowledge articles and process documentation, and supporting operational tasks across the Finance Apps portfolio. To be successful, this role will demonstrate strong ownership and follow-through,



the ability to work independently across time zones, and transparent written and verbal communication with Finance Technology users at all levels of the organization. Essential Functions Ticket Operations and Resolve (50%) Triage and route incoming ServiceNow tickets across the Finance Apps portfolio (SAP, GoExpense, and related tools) Own L1 and L2 ticket resolution; escalate true defects to Engineering (L3) Coordinate with product and business teams where business knowledge is required for resolution Provision access and handle routine account and setup requests Monitor SLAs and flag aging or recurring issues to the team lead Track and report on ticket volume, resolution times, and SLA performance Operate and Execute (20%) Execute recurring operational tasks (e.g., new company setup, access provisioning workflows) Support regression testing for patches and releases where required Support release coordination and rollout timing

📌 Lead I (Noida)
🏢 UST
📍 Noida