JOB Summary

We are seeking an experienced Senior ServiceNow CMDB Administrator to lead and manage the organization's Configuration Management Database (CMDB)
strategy, governance, and operational excellence. The ideal candidate will
possess deep expertise in ServiceNow CMDB, Common Service Data Model (CSDM),
Discovery, and Service Mapping, with a robust focus on CMDB health, data
quality, governance, and integrations across infrastructure and cloud
platforms.

This role will work closely with IT Operations, Service Management,
Infrastructure, Cloud, and Application teams to ensure accurate and reliable
configuration data that supports critical ITSM and ITOM processes.

Key Responsibilities
- Own and manage
the ServiceNow CMDB ecosystem, ensuring data integrity, accuracy, and
compliance with organizational standards.
- Lead CMDB
governance initiatives, including policies, procedures, audit controls,
and best practices.
- Design,
implement, and maintain the Common Service Data Model (CSDM) framework.
- Configure and
manage ServiceNow Discovery and Service Mapping solutions to




ensure accurate CI identification and relationship mapping.
- Drive CMDB
health improvement initiatives, including remediation of duplicate, stale,
incomplete, or non-compliant Configuration Items (CIs).
- Define and
monitor CMDB health metrics, dashboards, and reporting mechanisms.
- Implement and
manage integrations between CMDB and infrastructure/cloud platforms.
- Collaborate
with infrastructure, application, security, and operations teams to ensure
configuration data accuracy and completeness.
- Support ITSM
and ITOM initiatives by providing robust CMDB data architectures and
dependency mappings.
- Document CMDB
processes, standards, operational procedures, and technical designs.
- Conduct
stakeholder workshops and provide recommendations on CMDB maturity
improvements and optimization opportunities.
- Troubleshoot
CMDB, Discovery, and Service Mapping issues and implement sustainable
solutio

📌 Senior ServiceNow CMDB Administrator (Hyderabad)
🏢 AlgoLeap Technologies
📍 Hyderabad