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Join the IQ Matrix team as a Full Time L2 Network Engineer on Erekrut, specializing in L2 Network Engineer in the IT Services and consulting industry. We are seeking talented individuals with a passion for Network Managed Service and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Overall purpose of the job:

To manage and own support tickets in relation to existing customer services

To work closely with the 3rd level engineers who provide an internal escalation point

Key responsibilities for this job:

Troubleshooting customer technical faults and driving fault resolution

Regular communication verbally and written with existing customers

Take ownership and effectively manage support tickets including incidents and changes requests

Documentation of customer solutions – OSS System, Visio documentation, technical summary write up





Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

Technical setting:

Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless; Cisco, Meraki, Aruba

Security; Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage Cisco NAC ISE, SD-A/DNAC, DOT1x

Cisco Nexus 7xxx, 5xxx, 2xxx series

Knowledge and experience required:

Knowledge of networking principles equivalent to CCNA R&S; or JNCIS-ENT level

Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS

Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP

Excellent verbal and written communication skills with a professional phone manner

Flexible approach to work with the ability to work effectively under pressure

Ability to work in a team with little supervision using own initiative

Strong customer service focus

Responsible and willing to take ownership

Eager to learn and develop techni

📌 Network Engineer (Mumbai)
🏢 Talent Trackers
📍 Mumbai