Description

Technical Lead-Power Apps and Power automation

COMPANY : Gigmo Solutions Private Limited (Gigmos)
LOCATION : Gurgaon, India
EXPERIENCE: 5+ yrs in Power Automate and Power Apps (Support Role)
EMPLOYMENT TYPE: Full time, permanent
WORK MODEL : Remote (Should be fine with business travel)
SHIFT TIMINGS : Rotational Shifts

COMPANY WEBSITE
https://gigmos.com

About Gigmos
Gigmos is a global technical support and managed services company built on a dual workforce model: a core of permanent employees supported by a distributed pool of gig engineers. Our workforce is spread across 9+ countries and we support our clients in 6+ global languages, working predominantly remotely. We have been a delivery partner to Microsoft for over six years, alongside other global technology clients.
We are also actively building AI into how support gets delivered rather than treating it as a bolt-on. That includes AI assisted troubleshooting and knowledge retrieval for engineers, automated case summarisation and quality scoring, intelligent routing and triage of incoming volume,



and AI driven analysis of operational and customer data. Alongside this, we deliver support for AI and up-to-date business applications platforms on behalf of our clients, so our engineers work on the technology as well as with it.
Our differentiator is the ability to scale skilled support capacity up and down on demand, across time zones, skills and languages, without carrying idle bench cost. That model only works if workforce planning, operational discipline and data are exceptionally tight. This role sits at the centre of all three.

Why this role exists

You will provide technical leadership and subject matter expertise to customers using Microsoft Power Apps and Power Automate. You will lead the technical team, support case resolution, diagnose complex issues, provide technical guidance, and ensure timely and accurate resolution.

This is a hands-on technical leadership role. You are expected to repro

📌 Technical Lead-Power Apps and Power Automate (Gurugram)
🏢 Gigmo Solutions
📍 Gurugram