At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview:
The System Administrator I is responsible for the administration, monitoring, and optimization of enterprise IT infrastructure within a 24/7 Network Operations Center (NOC) environment. This role ensures high availability, performance, and security of systems across on-premises and cloud environments.
The incumbent will manage incident resolution, system maintenance, network configurations, and cloud operations,



while delivering high-quality support to internal stakeholders and customers. The role requires strong technical expertise, problem-solving abilities, and adherence to operational and security standards.

Key Responsibilities:
1. Incident & Service Management
▸ Monitor, triage, and resolve incidents within defined SLAs, ensuring timely escalation where required.
▸ Maintain clear and professional communication with stakeholders throughout the incident lifecycle.
▸ Document resolutions, root causes, and updates in accordance with operational processes.
▸ Demonstrate solid working knowledge of Microsoft ecosystem and Windows server environments.
2. System Monitoring & Infrastructure Management
▸ Proactively monitor infrastructure using enterprise monitoring tools (e.g., DataDog,PagerDuty).
▸ Respond to alerts across critical, warning, and error thresholds.
▸ Perform system upgrades, patch manageme

📌 System Administrator I (Bengaluru)
🏢 PDI Technologies
📍 Bengaluru