Role
Requirement
- Work experience
in IT Operations Centre (Mid to enterprise size environments).
- Advanced
knowledge with monitoring tools (SCOM & Solarwinds).
- Proficient in
identifying, diagnosing, and resolving network and server issues.
- Experience with
ticketing systems (ServiceNow) to track and prioritise incidents.
- Proficient in
handling high-priority incidents (P1 and P2).
- Expert knowledge
with remote management and support protocols for data center operation.
- Strong Knowledge
in troubleshooting and maintaining Windows Server 2016, 2019 and 2021.
- Proficiency in
managing and patching Hyper-V hosts and Virtual Machines.
- Experience in
implementing security patches and updates to protect systems from
potential threats.
- Commitment to
continuous learning and improvement in NOC operations.
- The candidate
should have a Continual Service Improvement (CSI) mindset.
- Solid
analytical and problem-solving abilities.
- Excellent
collaboration skills, with the ability to work effectively with SME teams.
- Strong in




writing explicit and concise professional business emails.
- Thorough
understanding of the ITIL-V4 framework.
- Ability to stay
calm under high pressure situations.
- Willingness to
work in shifts, including nights, weekends, and holidays due to business
requirements.

Roles and
Responsibilities
- Expertise in
using monitoring tools (SCOM & Solarwinds) to oversee server and
network performance.
- Delivering Level
2 support for server and network-related issues.
- Take ownership
of critical incidents, ensuring timely and effective resolution.
- Participate in
Major Incident Management (MIM) calls as and when required.
- Analyze and
prioritize alerts based on severity and impact.
- Work closely
with Subject Matter Experts (SMEs) from various IT teams to resolve
complex issues.
- Server
management and support for Hyper-V & VM-Ware, which includes server
checkpoint creation and deletion, addition of RAM and CPU, and the
integration of new data drives

📌 Infrastructure Operations Centre Engineer (Hyderabad)
🏢 AlgoLeap Technologies
📍 Hyderabad