We are looking for an experienced SAS Administrator and Product Support skilled with SAS platform administration, application support, and production operations experience within the Clinical/Pharmaceutical domain. The candidate will be responsible for ensuring the stability, availability, performance, and compliance of SAS platforms and business-critical applications across UNIX and Windows environments.
This role requires strong technical troubleshooting capabilities, production support experience, knowledge of IT service management processes, and hands-on experience working within GxP-regulated environments.
Responsibilities
- Administer and support SAS platforms across UNIX/Linux and Windows environments
- Manage SAS environments, services, configurations, users, access, permissions, and system availability
- Monitor SAS applications, services, interfaces, jobs, and system health
- Troubleshoot SAS platform and application issues and ensure timely restoration of services
- Support environment maintenance, patching, upgrades, configuration changes, and production deployments




- Analyze system and application logs to identify and resolve technical issues
- Provide L2/L3 production and application support for business-critical SAS applications
- Monitor production processes, interfaces, batch jobs, data transfers, and system integrations
- Investigate and resolve incidents related to application failures, connectivity, data transfer, performance, and infrastructure dependencies
- Perform root cause analysis (RCA) for recurring and critical production issues
- Coordinate with application, infrastructure, database, network, security, and vendor teams for effective incident resolution
- Ensure production issues are resolved within defined SLA and service management requirements
- Follow established Incident, Problem, Change, and Request Management processes
- Participate in major incident management and provide technical inputs for service restoration
- Identify r

📌 SAS Administrator (Jaipur)
🏢 EPAM Systems
📍 Jaipur