POSITION : AREA SERVICE INCHARGE • CUSTOMER CARE
Location : Manesar
JOB DESCRIPTION
• To ensure post - sales services to customers of the assigned territory
• To provide proactive customer care services to projects
• To manage ASP network in the territory
• To ensure quality delivery of warranty services
• To ensure achievement of PMC sales target and quality of PMC
deliveries
• To coordinate service camps at projects sites
• To ensure customers satisfaction as targetted
• To resolve customer care issues pertaining to dealers
• To supervise service delivery of SPs ( service personnel ) on daily basis
• To monitor call pendency of every SP on daily basis
• To take corrective action on pending calls in order to ensure timely closure
• To provide CBS installation trainings to SPs
• To ensure spare parts availability with each ASP
• To review requirement of spare parts of each ASP based on consumption trends on monthly basis
• To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs
• To ensure achievement of PMC sales target
• To check quality of PMC service deliveries done by SPs
• To provide proactive installation support to projects & keep record at each stage
• To provide proactive installation pre-operative guidance to 100% customers
• To visit sites during installation process
• To organise service camps at projects sites
• To visit sites during service camps
• To resolve customers complaints as per defined CC timelines
• To track & monitor franchisee wise call quality
• To personally visit unsatisfied customers and close loop
• To ensure that customers satisfaction to be more than 95%
• To manage spare parts and ensure that every replaced part is returned to factory within committed timelines
• To visit dealers counters in the territory
• To resolve issues of dealers related to customer care
• To assess dealers plumbers confidence on Jaquar products installation
• To provide CBS installation tr
📌 Area Service Incharge (Gurugram)
🏢 Jaquar Group
📍 Gurugram
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