Finacle Application Support Engineer (L2 Support)
Experience: 3+ Years
Location: Bangalore, India
Employment Type: Full time
Job Summary
We are looking for a skilled Finacle Application Support Engineer (L2 Support) to provide production support for Finacle Core Banking applications. The role involves managing incidents, supporting production environments, coordinating releases, participating in disaster recovery activities, and ensuring smooth banking operations. The candidate will work closely with business users, technology teams, vendors, and product support groups to maintain service availability and meet defined service levels.
Key Responsibilities
Application Support & Incident Management
- Provide L2 support for Finacle Core Banking applications and related banking services.
- Investigate, troubleshoot, and resolve complex production issues escalated from L1 support teams.
- Conduct root cause analysis (RCA) and implement preventive measures for recurring incidents.
- Coordinate with product support teams for defect resolution and enhancement requests.
- Ensure timely incident resolution and adherence to service level agreements (SLAs).
Production Operations Support
- Support day-to-day banking operations, including End of Day (EOD) and Beginning of Day (BOD) activities.
- Manage month-end, quarter-end, and year-end processing activities.
- Monitor application performance and proactively address operational issues.
- Support batch processing, interfaces, and reporting workflows.
Patch & Release Management
- Manage deployment of patches and application releases across Test, UAT, Production, and Disaster Recovery environments.
- Perform impact assessments, validation activities, and release implementations.
- Ensure minimal disruption during production deployments and upgrades.
- Develop deployment and rollback strategies.
Disaster Recovery & Business Continuity
- Participate in disaster recovery drills, failover exercises, and business continuity test
📌 Finacle Associate III (Bengaluru)
🏢 UST
📍 Bengaluru