About Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

As a Policy Administration Associate at Ethos you will be responsible for delivering an exceptional experience to Ethos policy holders and upholding our duties as a third-party administrator (TPA). To succeed in this role, you should have solid attention to detail and follow through, enjoy working cross-functionally, and be highly organized.

Duties and Responsibilities:
- Possess and utilize strong understanding of Ethos products and processes




- Manage a high volume of policy servicing requests and other complex transactions while meeting established service level expectations
- Maintain accurate policy records and transactions with client interactions
- Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer requests and escalations
- Meet individual as well as team production and quality goals to ensure a positive customer experience as well as compliance for Ethos
- Identify opportunities to improve processes and collaborate with internal and external stakeholders as well as management to implement agreed upon solutions
- Handle customer phone calls as required to deliver dedicated phone-based support

Qualifications and Skills:
- 3+ years experience in operations, customer support, customer success, or related role
- Experience in life insurance or related industry preferred
- Bachelor’

📌 Policy Administration Associate (Bengaluru)
🏢 Ethos Life
📍 Bengaluru