Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.

Job Description

What you'll do:
UX Architecture & Strategy — Define and own the long-term architecture for AI-native user experiences across the platform, making critical build-vs-buy decisions (design systems, agent-to-UI interaction patterns, real-time/streaming UX for AI-generated content) to ensure the experience layer stays resilient and coherent as the platform scales.




AI-Native Intelligent Experiences — Design and build user-facing surfaces where agentic backends - recommendations, autonomous triage, generated fixes/insights, multi-step agent reasoning - are exposed to end users through rapid, trustworthy, low-friction interaction patterns. Own the hard UX problems unique to AI-native products: progressive disclosure of agent reasoning, graceful handling of uncertainty/latency, human-in-the-loop review flows, and making autonomous system behavior legible and controllable to end users rather than a black box.
UXC & Workspace Platform — Deep ownership of the UXC (User Experience/Workspace, UI16) surface — component architecture, design system consistency, and performance — as the primary canvas AI-native features are built on top of.
Agentic Pipeline Awareness — Partner closely with platform/ML teams building the agent orchestration and tool-calling infrastructure underneath (multi-agent dispatch, MCP

📌 Principal Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad