Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments.
Job title:

Specialist-Scheduling
Job Description:

Education: Any Graduation or Diploma

Experience: 4 - 6 years of experience in scheduling using WFM tools Such as Aspect, IEX, Genesys.

Roles & Responsibilities:
- Team Management – Manage team size of 3 - 5 WFM Analyst.
- Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments.
- Manage non-productive time request process, ensure activities are planned without impacting SLAs.




- Multi-site/Geo scheduling and achieve Service Level commitments.
- Review and process scheduling change requests.
- Perform ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to ensure proper staffing in all skills 24/7.
- Lead weekly staffing review meetings detailing the previous week’s performance, the forecasted performance of the current and future weeks while also identifying any risks.
- Schedule and optimize team meetings, one on ones, training, and various other activities.
- Understand the basic skilled standards and established procedures, policies before acting and making decisions.
- Adhere to the SLA and achieve Service Level commitments.
- Presents appropriate information in a clear and concise manner, both orally and in writing.
- Understanding and adhering to quality standards.
- Acquiring knowledge & skills of related areas of the process.
- Assumes responsibili

📌 Specialist-Scheduling (Bengaluru)
🏢 Sagility
📍 Bengaluru