Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Summary
The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:
- Demonstrates product expertise in most Genesys Cloud products
- Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer.
- Follows PS implementation standards




- Assesses complex project situations to make appropriate recommendations to both Genesys and the customer
- Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions

Major Responsibilities/Activities
The Genesys Cloud Implementation consultant is responsible for delivering Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products.

Solution Deployment
- Works in close concert with Project Manager in successfully delivering projects.
- Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team
- Follows PSO implementation standards
- Delivers post-GoLive production support activities and customer setting management (Operational Support Management/OSM)
- Execut

📌 PS Consultant (Chennai)
🏢 Genesys
📍 Chennai