1. Take inbound calls and chats to understand customers' requirements/needs
2. Connect with customers and offer them relevant solutions
3. Work on ensuring customer satisfaction at all times
4. Work on doing follow-ups with customers
5. Work on cross-selling relevant products to the customers in a way to increase the order value
6. Work on engaging the leads to drive up the sales
7. Work on handling end-to-end queries of the customer
8. Work on creating and maintaining the client's database for future follow-ups
9. Work on coordinating with the support and operations team
10. Ensure customers' needs are met
11. Understand customers' requirements/needs and help them accordingly
Requirements
- Good communication . English & Hindi
- Convincing skills
- Negotiation skills
- Customer Handling
- Knowledge of MS - Office
- Listening skills
- Experience of handling high call volume is preferred