JOB DESCRIPTION FORM
Job Title: Manager - Assistant Date: 25/01/2023
Job Holder Name: Dept: Quiklyz - Leasing
Reports To: Manager Location: Head Office
2: Duties & Responsibilities (List in the order of importance the duties &
responsibilities of this job)
Attend to required number of customer video KYC requests initiated by the location sales team members.
Coordinate with the internal stakeholders as and when required.
Adherence to Information Security norms & quality process norms.
Make sure to meet SLA, KPI, regulatory and compliance requirements.
3: Organisational Relationship (Provide an organisational chart which illustrates the
organisational structure above and below this position).
Sr Manager
Assistant
1: Job Purpose Statement (Summarise in one/two statements why this job exists, and
the contribution makes to the overall business of the company).
Telecalling Agent and Auditor for conducting Video KYC for our leasing process for B2C line of business.
4: Key Challenges (List the key tasks performed to support the main objectives of the
position).
Understand the companies KYC requirements when completing documentation inclusive of
Customer Identification Program.
Handling and maintenance of confidential client documentation
Compliant with all internal procedures
5: Decision Making Authority (Describes the type of decisions made alone, those on
which the manager must be consulted, those referred to a higher level, and job
procedures to be followed).
Authority to Approve / Reject/ Hold the VKYC of a customer.
Re-initiate the VKYC basis discussion with the customer.
6: Job Requirements (Describe the educational requirements, suggested year and
type of experience, nature and extent of skills/abilities required for the desired
position).
Professional Qualification
Skills and Knowledge Competencies
Minimum graduate Minimum 1 year Telecalling
experience, preferably in
online verification
Valuable Communication
and interpersonal skills.