Job Description – Lead ServiceNow Architect
Job Title: Lead ServiceNow Architect
Department: Center of Excellence (CoE) / Enterprise Architecture
Industry: Life Sciences / Pharmaceuticals / Biotechnology
Work Setting: Regulated Enterprise Environment
Role Overview
The Lead ServiceNow Architect will serve as the senior technical authority and strategic advisor for the organization's ServiceNow platform. Working closely with the ServiceNow Center of Excellence (CoE) and Enterprise Architecture teams, the role will be responsible for defining and governing the platform's architectural vision, technical roadmap, architecture standards, governance framework, and implementation strategies.
The position will drive the adoption and optimization of advanced ServiceNow capabilities, including Now Assist / Generative AI, GRC/IRM, workflow automation, integration, and digital transformation initiatives.
The Lead ServiceNow Architect will ensure that ServiceNow solutions are scalable, secure, compliant, maintainable, resilient,
and aligned with enterprise technology standards and business objectives, with particular consideration for the regulatory requirements of Life Sciences and Pharmaceutical environments.
Key Responsibilities1. Enterprise Architecture & Platform Strategy
- Define and maintain the long-term ServiceNow platform vision, architecture roadmap, and capability strategy.
- Establish architecture principles, reference architectures, design patterns, development standards, and platform best practices.
- Ensure ServiceNow architecture aligns with enterprise technology strategy, security requirements, and business objectives.
- Lead architectural assessments, platform expansion initiatives, upgrades, and adoption of new ServiceNow products and capabilities.
- Drive platform rationalization and standardization to minimize technical debt, unnecessary customization, and support complexity.
- Partner with Enterprise Architecture teams to ensure effective integrat
📌 Lead ServiceNow Architect (Mumbai)
🏢 Neev
📍 Mumbai