Description
In This Role, Your Responsibilities Will Be:
- Ensure compliance with Emerson ethics, trade compliance, business unit, safety, quality, and CPDC process requirements.
- Lead the Customer Support team by setting clear performance metrics, reviewing progress, coaching team members, and driving accountability for results.
- Manage customer orders across all assigned regions and guide team members in effectively handling their allocated regions.
- Review customer purchase orders and ensure sales orders accurately reflect agreed commercial terms, documentation, and delivery requirements; promptly report and resolve exceptions.
- Coordinate with Sales, Application Engineering, Order Administration, Planning, Manufacturing, Quality, Finance, Logistics, and customers to ensure smooth and timely order execution.
- Submit required documents for approval, secure timely approvals, and coordinate dispatch and shipment in accordance with customer purchase order terms.
- Drive monthly CPDC parts shipments and sales in line with the sales and operations plan.




- Proactively monitor order risks and work with relevant stakeholders to maintain zero liquidated damages exposure for orders managed by the CPDC Customer Support team.
- Conduct periodic order and performance review meetings and provide explicit, timely updates to all stakeholders.
- Support collection of advance payments, overdue accounts receivable clearance, customer dispatch clearance, and other commercial actions needed for order execution.
- Monitor finished-goods inventory aging and work with customers and internal teams to enable timely dispatch.
- Capture lessons learned from order execution, share best practices with the team, and implement process improvements and cost-saving ideas. Plan resources for current and future workload based on the sales plan.

Who You Are:
- You promote a sense of urgency and establishes and enforces individual accountability in the team, you see the big picture, constantly imag

📌 Assistant Manager (Chennai)
🏢 Emerson
📍 Chennai