POSITION AVAILABLE: Junior Project Manager / Project Manager – Junior KAM / Key Account Manager (Client Servicing)

Responsibilities:

Client management:
- Act as a single point of contact for clients to maintain relationship.
- Get trained on BARE systems / reports for clients.
- Responsible for end to end project delivery i.e. development, optimization & delivery of client projects.
- Build reports and set up the questionnaire(s) in close consultation with client & project management.
- Masters and maintains knowledge of client's business, competition, and latest industry news and trends.
- Giving value added recommendations & solutions to clients, should have consultative approach towards the client.
- Should be able to manage client escalation and concerns seamlessly.
- Ability to use and Interpret BARE dashboard effectively and also provide the required training to the client

Project Management :
- Planning and allocation of resources effectively.
- To identify Operational/ Fieldwork issues and recommend solutions.




- Continuously seek opportunities to optimize processes and improve the quality and efficiency of mystery shopping programs.
- Stay abreast of industry trends, best practices, and innovations to inform program development and enhance service offerings.
- Interact and co-ordinate with resource teams, Operations & Editing Teams to ensure agreed service levels.
- Follow up and control project quality by spot-checking.
- Will be required to work on various tools and platforms for program management.
- Should have basic Excel knowledge for project tracking purpose.
- Ability to comprehend and interpret legal terminology within agreements, with accuracy will be an added advantage

Cost control:
- Monitors agency/client budgets and billing process.
- Commercial focus of changes and impact on costing & client fees.
- Should be familiar with project budgeting, invoicing, and vendor management.
- Makes periodical client profitable reports, drives profitabilit

📌 Junior Project Manager (Mumbai)
🏢 BARE International
📍 Mumbai