Job Title: EUC L2 Hands & Feet Support Engineer
Project: WeWork Mumbai Office Build
Location: Andheri East, Mumbai, Maharashtra
Engagement Type: Project-Based / Onsite
Work Mode: 100% Onsite
Project Overview
We are looking for an experienced EUC L2 Hands & Feet Support Engineer to provide onsite technical support for an upcoming office build project in Mumbai. The engineer will work closely with the remote project and network teams to support new device configuration, network testing, infrastructure setup, and other implementation activities throughout the project period.
Key Responsibilities
- Provide onsite EUC L2 and Hands & Feet support throughout the office build and implementation period.
- Assist with the configuration, setup, testing, and validation of end-user devices.
- Support the project network team with the installation, configuration, and testing of network devices.
- Connect to switches, routers, and other network equipment using a console cable and provide remote access to network engineers when required.
- Join remote troubleshooting and implementation sessions through Microsoft Teams.
- Perform physical checks, cable tracing, patching, connectivity verification, and basic network troubleshooting.
- Assist remote engineers by executing onsite instructions and providing real-time status updates.
- Support hardware installation, device connectivity, and network testing activities.
- Troubleshoot L1/L2 EUC issues and escalate complex issues to the appropriate project team.
- Maintain transparent communication with remote technical teams regarding progress, issues, and completed activities.
- Assist with additional technical activities requested by the project team during the implementation period.
Technical Requirements
- Strong experience in EUC/Desktop Support at L2 level.
- Good understanding of Windows laptops/desktops and enterprise end-user computing environments.
- Basic to intermediate knowledge of networking concepts, including LAN, IP addr
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