About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an prospect. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

© 2026 Akzo Nobel N.V. All rights reserved.

Job Purpose

We are looking for a Senior Conversational AI / Chatbot Developer to support the development and expansion of an enterprise Omnichannel customer service platform across channels such as WhatsApp, web chat, email and other digital touchpoints.





The role is primarily hands-on and will focus on designing and developing chatbot journeys, automation workflows, backend integrations and self-service capabilities that reduce dependency on human support while providing a seamless customer experience.

The candidate will work closely with technical leads, business teams, customer service stakeholders and integration teams to take requirements from design through development, testing and production.

Key Activities
- Design and develop Conversational AI and chatbot journeys for customer service use cases.
- Build automated flows for common customer requests, case deflection and self-service scenarios.
- Develop and configure intent classification, conversational flows, responses and business rules.
- Implement smooth handover-to-agent journeys with the required customer and conversation context.
- Integrate chatbot solutions with enterprise systems through REST APIs and backend s

📌 Vacancies Technical Engineer Omnichannel (Pune)
🏢 AkzoNobel
📍 Pune