Practice: Accenture S&C-; GN- Industry & Enterprise – Communications & Media
Career Level: Manager
Experience: 7- 11 yrs
WHAT WE ARE LOOKING FOR:
- AI Transformation Advisory: AI transformation workstream leadership, AI use-case portfolio design, co-pilot and agentic operating model design
- AI Tooling and Platform Strategy: LLM platform evaluation, agent framework selection and build-vs-integrate decisions across enterprise AI stacks, with awareness of Communications & Media technology landscapes such as BSS/OSS, CRM, digital experience, content/media platforms and cloud/data platforms.
- Communications & Media Process Expertise (AI fluent): Deep knowledge of Communications & Media value chains, processes and operational pain points, with hands-on AI delivery in areas such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS
- Process Excellence + AI: Process discovery, business process re-design (e.g. O2A, O2C, R2R,



service operations), AI-enabled workflow redesign, Process Mining (Celonis/Signavio/Power Automate)
- Enterprise Function Transformation: AI-enabled redesign of customer care, B2B sales and marketing, digital channels, content operations, advertising operations, autonomous networks, service/network operations, field operations, and shared/enterprise functions.
- AI Value Architecture: Value identification, value case creation, perks baselining and tracking, AI cost and consumption modelling
- Communications & Media Data & AI: Data strategy and AI-ready data products across customer, network/service, content, audience and advertising domains; data quality and governance; RAG and retrieval design.
- Agentic Workflows: Hands-on experience in multi-agent workflow design, human-in-the-loop design, agent guardrails, evaluation and observability
- AI CoE Design and Operationalization: Expertise in building governanc

📌 I&P GN (Gurugram)
🏢 Accenture
📍 Gurugram