Description
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Experience: 1+ yrs
Location: Hyderabad, Telangana, India
Job Type: Full time

We are looking for a proactive and customer-focused professional to support the delivery and adoption of cloud-based SaaS software solutions across multiple business domains. The role involves working with software platforms designed for restaurant billing, retail billing, hotel management, salon operations, and HRMS.
The ideal candidate will be comfortable understanding customer requirements, supporting software implementation, resolving product-related queries, and helping users effectively adopt cloud-based business applications.

Requirements
Key Responsibilities
- Support customers in understanding and effectively using cloud-based SaaS applications.
- Assist with customer onboarding, implementation, configuration, and product setup.
- Understand customer requirements and map them to available software features and workflows.




- Provide product demonstrations and explain relevant functionality to customers and users.
- Handle customer queries related to software usage, configuration, and day-to-day operations.
- Troubleshoot basic application issues and coordinate with technical teams for complex problems.
- Support customers across business applications covering restaurant, retail, hospitality, salon, and HRMS operations.
- Assist users with billing, reporting, employee management, inventory, and other relevant application workflows.
- Maintain accurate records of customer requests, issues, resolutions, and implementation activities.
- Coordinate with internal Product, Technology, Sales, and Support teams to resolve customer requirements.
- Follow up with customers to ensure issues are resolved and implementation activities are completed successfully.
- Create or maintain basic user guides, FAQs, and support documentation.
- Identify recurring customer issues and communica

📌 POS software sales (Hyderabad)
🏢 Weekday AI
📍 Hyderabad